Privacy and Usage Policy
The team of Faris Al-Natsheh Group of Companies and Factories welcomes you through our website, and we thank you for your trust in us, and we inform you that out of our keenness and full awareness that the user has certain rights, we seek to preserve your information in accordance with the privacy policy and confidentiality mechanism in effect on the website. These rules “Privacy and Information Confidentiality Policy” were created to clarify and define the confidentiality and privacy mechanism in effect on the Al-Faris Group website and help you understand how to collect, use, and store information in a way that includes preserving it, noting that the policy is subject to updating in the event of any change in the laws related to privacy, and we are committed to notifying you when any amendment is made, and that your use of the website after publishing the amendments constitutes acceptance of the modified policies
Data collected from the user:
· Data you provide by filling out forms on the site, including data provided when registering to use the site and other shared registrations (for example, social media logins) or subscribing to our services or publishing materials or requesting other services.
· Data that you provide to us, or that we may collect from you, when you place an order on our site (such as your full name, contact number, full address, payment information).
· Correspondence records if you contact us.
· General, aggregated, demographic and non-personal data.
· Details of transactions you have made through our site and details of our preparation and delivery of the products you have ordered.
· Details about your computer, including for example your IP address, operating system and browser type, as well as data relating to your general internet usage (for example, by using technology that stores or accesses data on your device, such as cookies, conversion tracking code, web beacons, etc. (collectively referred to as “Cookies”).
· Any other data we consider necessary to enhance your experience of using the Site.
How we use User Data:
· To provide you with information, products or services that you request from us or in which we think you may be interested, and where you have consented to being contacted for such purposes.
· To carry out obligations arising from any contracts entered into between you and us.
· To improve our services and to provide better and more personalized services.
· To ensure that you access our Site in a more efficient manner.
· To notify you of changes to our Site.
· For any other reason we consider necessary to enhance your browsing experience on the Site.
Disclosure of User Data:
Our customers’ data is part of It is very important to our business. Therefore, we only share data as described below and only with companies that follow practices that have the same, at a minimum, protections as those described in this Privacy Policy:
· Other parties. To provide our services, we may work with other companies affiliated with us or non-affiliated service providers (e.g., logistics companies used to deliver products to you, marketing companies, payment processors for online transactions, etc.). In order to process your transactions, these other companies may store data in a digital wallet so that your use of our services is more effective.
You understand that it is important for these companies to have access to relevant data to perform their tasks. We ensure that these companies do not use the data for other purposes. We may also receive data from these companies (e.g., delivery data and updated addresses) for use (e.g., to correct our records and deliver goods for any purchase you make). By using the Site, you consent to the transfer, storage, use, and disclosure of data between our affiliates and non-affiliated service providers, wherever they are located. These companies are contractually bound to respect the privacy of the data.
· Marketing and promotions. We may also use the data to provide you with information about goods and services that may be of interest to you, as well as to enhance your browsing and use of the site, service messages, new features and improvements, special offers and events of interest. We may communicate with you through various channels, including but not limited to emails, web notifications, publications, telephone, in-app messages, WhatsApp messages and news article transfer cards.
We may allow a third party to use the data, for example: We may provide the data to advertisers to help them reach the target audience and to enable us to comply with our obligations to advertisers (i.e. by displaying their advertisements to the target audience).
In addition, to participate in some of our competitions and promotions, you may be asked to provide additional data. For example: If you win a competition, you may be asked to provide additional personal data to confirm your eligibility and award you the prize. This data is collected by us or by participating sponsors or vendors of the promotions. Please note that you should review the privacy policies of such third parties to learn how they use any data they collect.
· Protecting our Site and Other Sites: We disclose your account and other personal data when we believe disclosure is appropriate to comply with the law or law enforcement investigations and to protect the rights, property, or safety of our users or others. This includes exchanging data with other companies and organizations for a variety of reasons, including fraud protection and credit risk reduction.
Data Storage:
We will store your data for as long as is necessary in accordance with this Privacy Policy or as required to comply with any law. Your data may be transferred, stored, processed and used by our affiliates or non-affiliated service providers. Your payment information may also be transferred and stored by our affiliates to process payments and provide technical support services.
What security measures do we apply?
We take reasonable technical, commercial, technical and administrative steps to ensure that your data is treated securely and in accordance with our Privacy Policy, to protect your data from unauthorized access, alteration, disclosure or destruction. For example, we may use encrypted electronic technology to protect your data during transmission to our site, as well as an external electronic firewall, and an electronic firewall on the computer hosting our site to protect us from malicious attacks on the network. Only employees, service providers and agents who need to know your data in order to carry out their work will be granted access to your data.
It is important for you to ensure that your password and the device you use to access our site are protected to prevent unauthorized access by third parties. You are solely responsible for keeping your password confidential, for example, by ensuring that you log out after you have finished using a shared device.
Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect your data, we cannot guarantee the security of the data transmitted to our site, and you bear the risk of transmitting any data.
What if we change our privacy policy?
Our business is constantly changing, so our privacy policy may be affected and need to be changed in parallel. We will post the current version of this privacy policy on the site and it will remain in effect from the date it is posted on the site or as we specify as the effective date.
You should check the privacy policy regularly. Your continued use of the site after any changes constitutes your acceptance of this privacy policy as amended.